Policies

The following policies apply to the Impressive Ceilings & Floors website, online store, products, orders, and related services. Please review the applicable policies before placing an order or using this website.

• Shipping Policy
• Returns & Exchanges
• Warranty Policy
• Order Cancellation Policy
• Damaged, Defective & Incorrect Items
• Special Orders & Final Sale Items
• Website Terms & Conditions
• Privacy Policy
• Website Accessibility Statement
• Copyright Notice

Shipping Policy

Shipping and delivery times provided by Impressive Ceilings & Floors are estimates and are not guaranteed. Stock products and special-order products may have different processing and lead times.

Customers are responsible for providing complete and accurate shipping and delivery information. Any additional carrier charges resulting from incorrect information, address changes, missed deliveries, or other customer-related delivery issues are the responsibility of the customer.

Freight and LTL deliveries may require the customer or an authorized representative to be present to receive the shipment. Customers should inspect freight shipments carefully before signing the carrier’s delivery receipt and note any visible damage or shortages on the receipt.

Shipping, delivery, and freight charges are generally non-refundable unless otherwise required by law or specifically approved by Impressive Ceilings & Floors.

Returns & Exchanges

Eligible standard-stock products may be returned within 30 days of purchase or delivery, subject to the conditions below.

To qualify for a return, merchandise must be unopened, unused, undamaged, and in resalable condition. Prior return authorization from Impressive Ceilings & Floors is required before returning merchandise.

Customers are responsible for return shipping or freight costs unless the return is the result of an error by Impressive Ceilings & Floors. Original shipping, delivery, and freight charges are non-refundable.

Eligible returns may be subject to a restocking fee of up to 25%.

Open cartons, partial cartons, cut materials, installed materials, altered products, and other merchandise that cannot be resold as new are non-returnable.

Special-order products are non-returnable and non-exchangeable.

Please contact us before returning any merchandise.

Warranty Policy

Products sold by Impressive Ceilings & Floors are subject to the applicable manufacturer’s warranty. Impressive Ceilings & Floors does not provide an additional product warranty unless specifically stated in writing.

Warranty eligibility and approval are determined by the product manufacturer and are subject to the manufacturer’s warranty terms and conditions.

Customers are responsible for following all manufacturer requirements regarding product storage, handling, installation, use, care, and maintenance.

To process a warranty claim, customers may be required to provide photographs, product labels, lot or batch numbers, proof of purchase, and other information requested by Impressive Ceilings & Floors or the manufacturer.

Unless required by applicable law or specifically approved under a manufacturer’s warranty, warranty coverage does not include labor, removal, reinstallation, disposal, project delays, loss of use, or other incidental or consequential costs.

Order Cancellation Policy

Orders may be cancelled before they have been processed or shipped, subject to the terms below. Once an order has shipped, the applicable return policy will apply.

Special orders cannot be cancelled once they have been submitted to the supplier or manufacturer.

If a supplier or manufacturer agrees to cancel a special order, the customer is responsible for any cancellation, restocking, shipping, freight, or other fees charged by the supplier or manufacturer.

Impressive Ceilings & Floors reserves the right to cancel an order due to pricing or listing errors, inventory discrepancies, discontinued or unavailable products, suspected fraud, payment issues, or an inability to fulfill the order.

If Impressive Ceilings & Floors cancels an order that has already been paid, the amount paid for the cancelled order will be refunded.

Damaged, Defective & Incorrect Items

Customers should inspect orders promptly upon receipt.

Visible freight damage or shortages should be noted on the carrier’s delivery receipt before the shipment is accepted. Customers should photograph the packaging, pallet, product, product labels, and any visible damage.

Concealed freight damage should be reported to Impressive Ceilings & Floors as soon as possible after discovery.

Do not install, cut, alter, use, or discard damaged, defective, or incorrect merchandise before the issue has been reviewed. Doing so may affect the ability to process a carrier or manufacturer claim.

Depending on the circumstances, Impressive Ceilings & Floors may replace the merchandise, issue a refund or store credit, correct the order, or assist in coordinating a claim with the manufacturer or carrier.

Product defects covered by a manufacturer’s warranty will be handled according to the applicable manufacturer’s warranty terms.

To report damaged, defective, or incorrect merchandise, please contact us.

Special Orders & Final Sale Items

All special orders are final sale and cannot be returned or exchanged. Special orders cannot be cancelled once submitted to the supplier or manufacturer.

Customers are responsible for verifying all product selections and specifications before placing a special order, including product type, color, pattern, size, thickness, edge detail, quantity, and other applicable specifications.

Natural variations and manufacturing variations may occur. Dye lots, production runs, textures, colors, patterns, and other product characteristics may vary from samples, displays, photographs, or previously purchased material.

Special-order lead times are estimates and are not guaranteed. Supplier or manufacturer delays do not make a special-order product returnable or refundable.

Custom-cut, fabricated, altered, discontinued, clearance, and closeout merchandise is also considered final sale unless otherwise stated in writing.

Website Terms & Conditions

Impressive Ceilings & Floors (“we,” “us,” or “our”) operates impressiveceilingsandfloors.com (the “Site”), including its online store.

By accessing, browsing, purchasing from, or otherwise using this Site, you agree to these Terms & Conditions and all applicable laws. If you do not agree with these terms, please do not use the Site.

We may update these Terms & Conditions from time to time. Changes become effective when posted on this page. Your continued use of the Site following an update constitutes acceptance of the revised terms.

Website Content & Intellectual Property

Unless otherwise indicated, the text, graphics, images, logos, design elements, and other content appearing on this Site are owned by or licensed to Impressive Ceilings & Floors and are protected by applicable intellectual property laws.

Site content may not be reproduced, distributed, modified, displayed, transmitted, or used for commercial purposes without prior written permission, except as permitted by applicable law.

Manufacturer names, logos, trademarks, product photographs, and other third-party materials remain the property of their respective owners.

Product Information, Pricing & Availability

We make reasonable efforts to provide accurate product descriptions, photographs, specifications, pricing, and availability information. However, errors, omissions, or changes may occur.

Product colors, textures, patterns, and finishes displayed on a screen may differ from the actual product due to photography, lighting, monitor settings, manufacturing variations, dye lots, production runs, and other factors.

Prices and product availability are subject to change without notice. We reserve the right to correct errors, update product information, limit quantities, or cancel orders affected by pricing, inventory, or product-information errors.

Online Orders

Submitting an order through the Site does not guarantee acceptance or availability of the merchandise. Orders may be subject to payment verification, inventory confirmation, shipping restrictions, manufacturer availability, and other fulfillment requirements.

Additional terms applicable to shipping, returns, warranties, cancellations, damaged merchandise, and special orders are provided in the Store Policies above and are incorporated into these Terms & Conditions.

Website Disclaimer

We make reasonable efforts to keep the information on this Site accurate and current. However, the Site and its content are provided on an “as available” basis, and errors, interruptions, omissions, or outdated information may occasionally occur.

To the fullest extent permitted by applicable law, Impressive Ceilings & Floors disclaims warranties relating to the operation or availability of the Site and is not responsible for damages resulting from the use of, or inability to use, the Site.

Nothing on this Site should replace manufacturer instructions, specifications, installation requirements, or professional advice applicable to a particular product or project.

Forms & Communications

This Site may contain contact, quote request, account, checkout, newsletter, or other submission forms. By submitting information through the Site, you consent to the collection and use of that information as described in our Privacy Policy.

Third-Party Links

The Site may contain links to manufacturer websites, service providers, social media platforms, or other third-party websites. Impressive Ceilings & Floors does not control these websites and is not responsible for their content, availability, security, or privacy practices.

Governing Law

These Terms & Conditions are governed by the laws of the State of Michigan, without regard to conflict-of-law principles. Any dispute arising from the use of this Site will be subject to applicable state and federal law and jurisdiction.

If you have questions about these Terms & Conditions, please contact Impressive Ceilings & Floors.

Privacy Policy

Impressive Ceilings & Floors (“we,” “us,” or “our”) operates impressiveceilingsandfloors.com (the “Site”), including its online store.

This Privacy Policy describes the types of information we may collect through the Site and how that information may be used, stored, or shared.

Information We Collect

When you use our Site, request information, submit a form, create an account, or place an order, we may collect information including:

• Name
• Billing and shipping address
• Email address
• Telephone number
• Order and transaction information
• Products or services you inquire about
• Information submitted through contact or quote forms
• Website usage and technical information

Payment information may be collected and processed through third-party payment processors used by our online store. Impressive Ceilings & Floors may not directly receive or store complete payment-card information when transactions are processed by those providers.

How We Use Information

• Process and fulfill orders
• Arrange shipping, delivery, or pickup
• Communicate about orders and customer-service requests
• Respond to questions and quote requests
• Process returns, warranty requests, and other claims
• Maintain customer accounts
• Improve our products, services, and website
• Send marketing communications when you have elected to receive them
• Detect or prevent fraudulent or unauthorized activity
• Comply with legal, accounting, or regulatory requirements

Sharing Information

We do not sell or rent your Personal Information.

We may share information with trusted service providers when reasonably necessary to operate our business or provide requested services. These may include website and eCommerce providers, payment processors, shipping carriers, manufacturers, suppliers, analytics providers, email providers, and other companies involved in processing or fulfilling an order.

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, business, or Site.

Log Data & Analytics

Like many websites, our Site may automatically collect technical information when you visit, including your IP address, browser type, device information, pages visited, date and time of access, referring pages, and interactions with the Site.

We may use third-party analytics and website-performance tools, such as Google Analytics or Microsoft Clarity, to understand how visitors interact with our Site. Depending on the services enabled on the Site, these providers may use cookies and similar technologies to collect website usage information.

Cookies

Our Site may use cookies and similar technologies to operate essential website and online-store functions, remember preferences, understand Site usage, improve performance, and support marketing or analytics functions.

Your browser may allow you to block or delete cookies. Disabling certain cookies may prevent portions of the Site or online store from functioning properly.

Where applicable, additional cookie choices may be available through the Site’s cookie or privacy controls.

Email & Marketing Communications

If you choose to receive promotional emails or other marketing communications from us, we may use the contact information you provide for those purposes.

You may unsubscribe from marketing emails by using the unsubscribe instructions provided in those communications. Transactional or service-related communications concerning an order, account, quote, or customer-service request may still be sent when necessary.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect information submitted through our Site. However, no method of Internet transmission or electronic storage can be guaranteed to be completely secure.

Third-Party Websites

Our Site may link to websites operated by manufacturers or other third parties. Their privacy practices may differ from ours. We encourage you to review the privacy policy of any third-party website before providing Personal Information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, business practices, technology, or legal requirements. Changes will become effective when the revised policy is posted on this page.

Last Updated: August 24, 2026

If you have questions or concerns regarding this Privacy Policy or information submitted through the Site, please contact Impressive Ceilings & Floors.

Website Accessibility Statement

Impressive Ceilings & Floors is committed to providing a website that is accessible to the broadest possible audience, including people with disabilities.

We recognize that website accessibility is an ongoing process and will continue working to improve the usability and accessibility of our Site.

Our goal is to provide a positive online experience and to consider generally recognized accessibility practices and the Web Content Accessibility Guidelines (WCAG) when evaluating and improving our website.

If you have difficulty accessing information, using a feature of this website, or completing an online purchase because of an accessibility issue, please contact Impressive Ceilings & Floors.

When reporting an accessibility issue, please identify the page, feature, or content presenting a problem and describe the assistance you need. We will make reasonable efforts to provide the information, product information, or service through an accessible alternative and to address accessibility barriers where practicable.

Copyright Notice

Unless otherwise indicated, the content and design of this website are the property of Impressive Ceilings & Floors or are used with permission from their respective owners.

© 2026 Impressive Ceilings & Floors. All Rights Reserved.

Manufacturer names, product names, logos, trademarks, photographs, and other intellectual property displayed on this Site may be owned by their respective manufacturers or other third parties. Their appearance on this Site does not transfer ownership to Impressive Ceilings & Floors.

Unauthorized reproduction, distribution, modification, republication, or commercial use of Site content is prohibited except as permitted by applicable law or with prior written authorization.

Questions regarding our website, online store, orders, or these policies may be submitted through our Contact page.